Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
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Are your products safe for newborns?
Absolutely. All our products are made from certified baby-safe materials, free from harmful chemicals like BPA, phthalates, and heavy metals. Safety is always our top priority.
How long does shipping take?
We typically process orders within 1–2 business days. Shipping times vary by location, but most orders arrive within 5–10 business days. You’ll receive a tracking link as soon as your order is on its way.
Do you offer free shipping?
Yes, we offer free shipping on all orders above €50. For orders below that amount, a small shipping fee will be calculated at checkout.
Can I return or exchange a product?
Of course! If you're not 100% happy with your purchase, you can return it within 30 days for a full refund or exchange. The product must be unused and in its original packaging.
What materials are used in your products?
We use premium, breathable materials like organic cotton and hypoallergenic memory foam. Each product page lists detailed information about the fabrics and fillings used.
How do I wash and care for the products?
Most of our products are machine washable on a gentle cycle. For best results, use mild detergent and let them air dry. Specific care instructions are included with every product.
Do you ship internationally?
Currently, we ship within Europe. We’re working on expanding to more regions soon! Stay tuned or subscribe to our newsletter for updates.
Can I change my order after placing it?
If your order hasn’t been shipped yet, we’re happy to help you adjust it. Please contact us as soon as possible at shop@vellesse.com or via WhatsApp to make changes.
Are your products eco-friendly?
Yes, we’re committed to sustainability. Our packaging is plastic-free, and we work with suppliers who prioritize eco-conscious manufacturing.
Do you offer gift wrapping?
Yes! You can select our special gift-wrapping option at checkout. Perfect for baby showers, birthdays, or just a thoughtful surprise.